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NEI Customer Data Privacy and Security Policy / Terms of Use

NEI Customer Data Privacy and Security Policy

NEI Global Relocation Company (NEI) provides an array of domestic and global relocation and assignment management services to its customers for which, NEI may receive personal, nonpublic information from you, your employer and others, about you and your family's relocation needs. This policy will help you understand what types of information are needed to effectively assist you, what is done with that information, and how the information is safeguarded. In this policy “You, you” includes individuals who use NEI’s services. By using the NEI website, you consent to the privacy practices described in this statement and agree to NEI’s terms and conditions.

Types of Information NEI May Receive

This policy covers information which can be personally identified as belonging to you and is not of a public nature. Examples of this information are Social Security numbers, bank account and routing numbers, salary and bonus information, ages, etc.

Where We Get Your Information

Most of the personal and nonpublic information NEI collects and processes to provide you with relocation services will be provided by you or your employer, but it may also come from other sources such as service providers, companies involved with the sale or purchase of your home, or other individuals you authorized to provide us with information.

Children –Protecting Their Privacy

The privacy and security of your children’s personal information is very important to us. Other than number of children and their ages, we do not generally collect other personal information about your children. If we become aware that other nonpublic information about your children has been collected and stored in our files, we will take every precaution to maintain its privacy and to destroy it in accordance with our procedures.

How NEI Uses Your Nonpublic Information to Assist You in Relocating

To assist you in relocating, NEI works with you and other companies that perform services on your behalf. An example of this may be a moving company that would pack, store, unpack and set up your furniture and belongings in a new location. Other types of companies that may perform services on your behalf include temporary living facilities; destination service provider(s) who provide rental tours, settlement and departure services and school searches for your children; tax accounting firms who may assist with the preparation of tax returns in various countries; and, immigration and visa registration service provider(s), etc.

These companies may be affiliated or non-affiliated with NEI.

To provide these services to you, NEI may need to share some of your nonpublic information with those service providers. NEI makes every effort to share only the information that is necessary for the provider to perform a service for you. NEI is committed to maintaining your data privacy and requires the other companies we share your information with to safeguard your information in the same manner that NEI safeguards your information including the requirement to comply with the appliable data privacy laws and regulations of other countries when processing personal information. Your information will not be used, shared or sold for marketing purposes.

There are also times when NEI is required by U.S. federal and state statutes, data privacy laws and regulations, courts or outside accounting and law firms to disclose or report various aspects of your information to meet national security, regulatory, audit or law enforcement requirements. These firms, agencies and regulators are bound by regulations, nondisclosure policies, or other confidentiality provisions and are required to have security systems in place to protect your information.

Use of Cookies

A cookie, also known as a web cookie or browser cookie, is a text file that is placed on your hard disk by a web page server. Cookies are designed to receive and store website usage information such as user site activity and statistical and aggregate user data.  Cookies cannot be used to run programs or deliver viruses to a computer. In an effort to better understand your use of Nei’s website and to provide a more personalized user experience, we use cookies to customize user functions, manage user preferences, and provide relevant NEI marketing content and advertising. NEI also uses cookies and other technologies for authentication and security purposes, as well as to improve site functionality.

In addition to our own cookies, NEI may also use various approved third-party cookies to report usage data and statistics which will be used to deliver content and advertisements relevant to your interests based on your user activity.  

When accessing NEI's website, you will have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you may modify your browser settings to decline cookies if you prefer.  Please be aware that if you choose to decline cookies, you may not be able to fully experience the full functionalities of the NEI website.

How You Can Limit Disclosure of Your Information

You can limit disclosure of your nonpublic information by NEI to other companies. This is called "opting out."

To "opt out" or limit the use of or restrict NEI's ability to disclose your information, please complete the Opt-Out Form by clicking here. Please be aware that if you choose to “opt-out”, NEI may be unable to assist you with your relocation service needs or provide the relocation benefits authorized for you by your employer.

Safeguarding Your Information

To safeguard your information, NEI, its affiliates and third-party services providers have administrative, technical and physical data safeguards in place. NEI also has internal quality controls such as audits, security checks of computers and servers, data controls and policies regarding NEI personnel's access to data.

Online Privacy & Security

If while visiting NEI's website or NEI Go Mobile, our mobile application, you provide personal data in order to receive information or services, NEI will collect and store that personal data. You will retain the right to access that personal data while visiting NEI’s website or the NEI Go Mobile application. The information collected by NEI's website or through NEI Go Mobile is solely for the purpose of providing a service to the user.

If you view specific pages or download information from specific pages on NEI's website or the NEI Go Mobile application, NEI will track and add the number of your visits to the aggregate number of visits by all users in order to better design our website. This data is used for website volume statistics and does not track visits on an individual basis. As NEI does not track visits on an individual basis, we are not able to respond to web browser “do not track "signals. NEI also do not knowingly allow other third parties to collect personally identifiable information about your activities on our website.

For your convenience, NEI’s website and NEI Go Mobile application, may contain access to external links or sites which NEI does NOT control. NEI is not responsible for the content contained on external links or sites. NEI does not endorse or promote the opinions, views, information, products or services contained on external links or sites. NEI does not guarantee that the content accessed via external links or sites is correct or accurate. NEI does not guarantee that external links or sites will be uninterrupted and error-free or that such sites are free of viruses or other harmful components. Downloading, obtaining materials, information, products, software, programs, or
services from external links or sites will be at your own risk and you will be solely responsible for any
damages that may result, including but not limited to loss of data or damage to your computer system.

NEI’s website and NEI Go Mobile application, take every reasonable precaution to protect user’s information. When you submit confidential information via our website, your information is kept in a secure environment both on and offline. Messages that you send to us by e-mail, however, may not be secure. If you choose to send any confidential information to us via e-mail, you accept the risk that a third-party may intercept and use this information.

Data Privacy Framework Principles

NEI complies with and has certified its commitment to adhere to the Principles of the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) (collectively the “DPF Principles”) as set forth by the U.S. Department of Commerce. NEI is also subject to the investigatory and enforcement powers of the Federal Trade Commission ("FTC").

Pursuant to each country’s adequacy decision with the United States, the DPF Principles provide a reliable, effective mechanism for the transfer, use and retention of personal data transferred from the EU, UK, and Switzerland, respectively, to the United States. The DPF Principles provide EU, UK, and Swiss individuals, respectively, the rights to access, verify, correct, restrict use and request erasure of their personal data and ready access to dispute resolution mechanisms. EU, UK and Swiss individuals wishing to exercise such PDF Principles rights, may contact NEI at: NEIPrivacyOffice@neirelo.com or by calling toll free, 1.800.533.7353 for U.S. and Canada or +1.402.397.8486 for International.

In compliance with the DPF Principles, NEI commits to resolve DPF Principles-related inquiries and complaints about our collection and use of your personal information. EU, UK and Swiss individuals with personal data inquiries or complaints should first contact NEI at: NEIPrivacyOffice@neirelo.com or by calling Toll Free, 1.800.533.7353 for U.S. and Canada, or +1.402.397.8486 for International.

NEI further commits to refer unresolved complaints concerning our collection and use of your personal data to the International Centre for Dispute Resolution ("ICDR"), an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgement of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html for more information or to file a complaint. The services of ICDR are provided at no cost to you.

Additionally, Annex I of the DPF Principles permits EU, UK and Swiss individuals to invoke binding arbitration for dispute resolution and obligates NEI to arbitrate such dispute upon your delivery of notice to NEI and pursuant to the arbitral procedures set forth in Annex 1.

Pursuant to the DPF Principles, NEI also has accountability for any onward transfers of your personal data to its third-party service providers. As a safeguard, NEI enters into contracts with its third-party service providers requiring the data the receive from us only be processed for limited and specified purposes for which it was originally disclosed. Third party service providers must also provide the same level of protection required by the DPF Principles. In the event, a third-party service provider notifies NEI that it can no longer meet its obligations under the DPF Principles, NEI will require the third-party service provider to cease all processing activities and take other reasonable and appropriate steps to protect the privacy of previously disclosed personal data.

GDPR

­­NEI complies with all privacy and data security laws applicable to the relocation services it provides, including but not limited to the General Data Protection Regulation (“GDPR”). The GDPR, enacted by the European Commission, strengthens privacy and data protection for all individuals within the European Union (“EU”).  The GDPR provides EU residents (“data  subjects”) increased control over their personal data and regulatory uniformity for businesses and organizations within the EU.

The GDPR provides data subject rights to access, verify, correct, restrict transfer and use, and request erasure of their personal information.  Data subjects are also granted mandatory breach notification and ready access to data breach recourse mechanisms. To further ensure that data subject rights are adequately protected, each member state in the EU has an independent supervisory authority appointed to provide regulatory oversight and enforcement.

To meet the GDPR’s governance and risk assessment requirements as it relates to protecting the privacy of data subjects, NEI has implemented appropriate privacy and data security measures, such as industry standard Information Security Program which includes a privacy policy, the use of encryption and access controls, a data retention policy, an employee security training program, building security procedures, an incident tracking program for data breaches and the appointment of an internal data security and privacy officer. NEI also regularly undergoes independent audits and evaluations to assess the effectiveness of the technical and organizational measures it has in place to protect the confidentiality and security of data subject information.

Changes to This Policy

We will post any changes to this Policy on NEI’s website so that you always know what information we collect and how we use it.

Data Privacy and Security Contact

If you have any data privacy or security questions or concerns, please contact our Privacy Office by e-mailing NEIPrivacyOffice@neirelo.com or by calling Toll Free, 1.800.533.7353 for U.S. and Canada, or +1.402.397.8486International.

­ Effective: November 13,2023