NEI Customer Data Privacy and Security Policy / Terms of Use

NEI Customer Data Privacy and Security Policy

NEI Global Relocation Company (NEI) provides an array of relocation and assignment management services to its customers. To help facilitate a smooth relocation, NEI may receive personal, nonpublic information from you and, at times, from your employer and others, about you and your family. This policy will help you understand what types of information are needed to effectively assist you, what is done with that information, and how the information is safeguarded. By using the NEI website, you consent to the privacy practices described in this statement and agree to NEI’s terms and conditions.

Types of Information NEI May Receive

This policy covers information which can be personally identified as belonging to you and is not of a public nature. Examples of this information are Social Security numbers, bank account and routing numbers, salary and bonus information, ages, etc. NEI protects this information and your privacy by adhering to the guidelines in this Customer Data Privacy and Security Policy(Policy).

Where We Get Your Information

As part of the relocation process, we may receive personal, nonpublic information about you to provide you with various services. Most of this information will be provided by you or your employer, but it may come from other sources such as service providers involved with the sale or purchase of your home, individuals you authorized to provide us with information or other service providers.

Children –Protecting Their Privacy

The privacy and security of your children’s personal information is very important to us. Other than number of children and general ages, we do not knowingly collect information about your children. If we become aware that other nonpublic information about your children has been collected and stored in our files, we will take every precaution to maintain its privacy and to destroy it in accordance with our procedures.

How NEI Uses Your Nonpublic Information to Assist You in Relocating

To assist you in relocating, NEI works with you and other companies that perform service son your behalf. An example of this may be a moving company that would pack, store, unpack and set up your furniture and belongings in a new location.

These companies may be affiliated or non-affiliated with NEI. To provide these services to you, NEI may need to share some of your nonpublic information with those providers. NEI makes every effort to share only the information that is necessary for the provider to perform a service for you. NEI requires other companies we share your information with to safeguard your information in the same manner NEI safeguards your information. Your information will not be used, shared or sold for marketing purposes.

There are also times when NEI is required by federal and state statute, regulation, courts and outside accounting and law firms to disclose or report various aspects of your information to meet national security, regulatory, audit or law enforcement requirements. These firms, agencies and regulators are bound by regulations, nondisclosure policies, or other confidentiality provisions and are required to have security systems in place to protect your information.

Use of Cookies

A cookie, also known as a web cookie or browser cookie, is a text file that is placed on your hard disk by a web page server. Cookies are designed to receive and store website usage information such as user site activity and statistical and aggregate user data.  Cookies cannot be used to run programs or deliver viruses to a computer. In an effort to better understand your use of Nei’s website and to provide a more personalized user experience, we use cookies to customize user functions, manage user preferences, and provide relevant NEI marketing content and advertising. NEI also uses cookies and other technologies for authentication and security purposes, as well as to improve site functionality.

In addition to our own cookies, we may also use various approved third-party cookies to report usage data and statistics which will be used to deliver content and advertisements relevant to your interests based on your user activity.  

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  Please be aware that if you choose to decline cookies, you may not be able to fully experience the functions of the NEI website or other websites you visit.

How You Can Limit Disclosure of Your Information

You can limit disclosure of your nonpublic information by NEI to other companies. This is called "opting out."

To "opt out" or limit the use of or restrict Nei's ability to disclose your information, please complete the Opt-Out Form by clicking here. Please be aware that if you choose to “opt-out”, NEI may be unable to assist you with your relocation service needs or provide the relocation benefits authorized for you by your employer.

Safeguarding Your Information

To safeguard your information internally, NEI, its affiliates and third-party services providers have administrative, technical and physical safeguards in place. NEI also has quality controls such as internal audits, security checks of computers and servers, policies regarding NEI personnel and their access to your data, among other security safeguards.

Online Privacy & Security

If while visiting NEI's website or NEI Go Mobile, our mobile application, you provide personal data in order to receive information or services, NEI will collect and store that personal data. You will retain the right to access that personal data while visiting NEI’s website or the NEI Go Mobile application. The information collected by NEI's website or through NEI Go Mobile is solely for the purpose of providing a service to the user.

If you view specific pages or download information from specific pages on Nei's website or the NEI Go Mobile application, NEI will track and add the number of your visits to the aggregate number of visits by all users in order to better design our website. This data is used for website volume statistics and does not track visits on an individual basis. As NEI does not track visits on an individual basis, we are not able to respond to web browser “do not track "signals. NEI also do not knowingly allow other third parties to collect personally identifiable information about your activities on our website.

For your convenience, NEI’s website and NEI Go Mobile application, may contain access to external links or sites which NEI does NOT control. NEI is not responsible for the content contained on external links or sites. NEI does not endorse or promote the opinions, views, information, products or services contained on external links or sites. NEI does not guarantee that the content accessed via external links or sites is correct or accurate. NEI does not guarantee that external links or sites will be uninterrupted and error-free or that such sites are free of viruses or other harmful components. Downloading, obtaining materials, information, products, software, programs, or
services from external links or sites will be at your own risk and you will be solely responsible for any
damages that may result, including but not limited to loss of data or damage to your computer system.

Nei’s website and NEI Go Mobile application, take every reasonable precaution to protect user’s information. When you submit confidential information via our website, your information is kept in a secure environment both on and offline. Messages that you send to us by e-mail, however, may not be secure. If you choose to send any confidential information to us via e-mail, you accept the risk that a third-party may intercept and use this information.

Data Privacy Framework Principles

NEI complies with and has certified its commitment to adhere to the EU-U.S. Data Privacy Framework Principles, Swiss-U.S. Data Privacy Framework Principles and United Kingdom (UK) Extension to the EU-U.S. Data Privacy Framework Principles (collectively the “DPF Principles”) as set forth by the U.S. Department of Commerce. Pursuant to each country’s respective adequacy decision with the United States, the DPF Principles provide a reliable, effective mechanism for the transfer, use and retention of personal data transferred from the EU, Switzerland, and United Kingdom, respectively, to the United States. If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall govern. To learn more about the DPF Principles and to view our certifications, please visit

NEI has committed to resolve privacy or data security concerns or complaints through our internal data privacy and security contact, provided below, or alternatively through the American Arbitration Association, our designated alternative dispute resolution provider. The services of American Arbitration Association are provided at no cost to you. To have the American Arbitration Association address your privacy or data security concerns or complaints, please visit

Pursuant to DPF Principles, NEI also has accountability for any onward transfers of your personal data to its third-party service providers. As a safeguard, NEI enters into contracts with its third-party service providers requiring the data the receive from us only be processed for limited and specified purposes for which it was originally disclosed. Third party service providers must also provide the same level of protection required by the DPF Principles. In the event, a third-party service provider notifies NEI that it can no longer meet its DPF Principle obligations, NEI will require the third-party service provider to cease all processing activities and take other reasonable and appropriate steps to protect the privacy of previously disclosed personal data.


­­NEI complies with all privacy and data security laws applicable to the relocation services it provides, including but not limited to the General Data Protection Regulation (“GDPR”). The GDPR, enacted by the European Commission, strengthens privacy and data protection for all individuals within the European Union (“EU”).  The GDPR provides both EU residents (“data  subjects”) increased control over their personal data and regulatory uniformity for businesses and organizations within the EU.

The GDPR provides data subject rights to access, verify, correct, restrict transfer and use, and request erasure of their personal information.  Data subjects are also granted mandatory breach notification and ready access to data breach recourse mechanisms under GDPR. To further ensure that data subject rights are adequately protected, each member state in the EU has an independent supervisory authority appointed to provide regulatory oversight and enforcement.

To meet the GDPR’s governance and risk assessment requirements as it relates to protecting the privacy of data subjects, NEI adheres to the requirements of the DPF Principles and has implemented appropriate privacy and data security measures, such as industry standard Information Security Program which includes a privacy policy, the use of encryption and access controls, a data retention policy, an employee security training program, building security procedures, an incident tracking program for data breaches and the appointment of an internal data security and privacy officer. NEI also regularly undergoes independent audits and evaluations to assess the effectiveness of the technical and organizational measures it has in place to protect the confidentiality and security of client and user information.

Changes to This Policy

We will post any changes to this Policy on NEI’s website so that you always know what information we collect and how we use it.

Data Privacy and Security Contact

If you have any data privacy or security questions or concerns, please contact our Privacy Office by e-mailing or by calling Toll Free, 1.800.533.7353 for U.S. and Canada, or +1.402.397.8486International.

­ Effective: ­September 14,2023